ART AID Australia Pty Ltd ("ART AID", "we", "us") operates this website to share information about our public art and cultural consultancy practice and to make it easy for you to contact us. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or use the website, subscribe to our newsletter, or otherwise communicate with us.

By using this website, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described here.

 

Personal information we collect

When we use the term "personal information", we mean information that identifies you or can reasonably be linked to you. Depending on how you interact with the website, we may collect:

Contact details, including your name, email address, phone number, and organisation, when you contact us or subscribe to our newsletter.

Communications with us, including the content of any enquiry or correspondence you send.

Device information, including your browser, network connection, IP address, and other unique identifiers.

Usage information, including how and when you interact with or navigate the website.

 

How we collect personal information

We collect personal information directly from you, for example when you contact us or subscribe to our newsletter. We also collect some information automatically through the website, including through cookies and similar technologies, and through service providers who operate parts of the website on our behalf.

 

How we use your personal information

We use your personal information to:

• Respond to your enquiries and communicate with you
• Send our newsletter and occasional updates about our work, where you have subscribed or otherwise agreed to receive them
• Operate, maintain, and improve the website
• Protect the security of the website and detect, investigate, or take action against malicious or illegal activity
• Comply with applicable law and respond to valid legal process

 

How we disclose personal information

We may disclose your personal information to service providers who perform services on our behalf, such as website hosting, email delivery, and analytics. We may also disclose personal information where you direct or consent to it, in connection with a business transaction such as a merger, or where required to comply with legal obligations or protect our rights.

We do not sell your personal information.

 

Our website platform

This website is hosted by Shopify, which collects and processes some personal information about your access to and use of the website in order to provide and improve it. Information you submit through the website may be transmitted to and shared with Shopify and with third parties that may be located in countries other than where you live. To learn more about how Shopify uses personal information, you can visit the Shopify Consumer Privacy Policy at https://privacy.shopify.com/en.

 

Newsletter

If you subscribe to our newsletter, we use your email address to send it to you. You can unsubscribe at any time using the link in any newsletter email, or by contacting us directly. If you unsubscribe, we may still send you non-promotional communications, such as replies to your enquiries.

 

Third party websites and links

The website may link to websites operated by third parties, including social media platforms. We are not responsible for the privacy or security practices of those sites. If you follow a link to a third party site, you should review its privacy policy and terms.

 

Children

The website is not directed at children and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with personal information, you can contact us using the details below to request that it be deleted.

 

Security and retention

No security measures are perfect, and we cannot guarantee the security of information sent to us, particularly over unsecured channels. We recommend that you do not use unsecured channels to send us sensitive or confidential information.

We retain personal information for as long as needed to respond to you, provide the newsletter, comply with legal obligations, resolve disputes, and enforce our agreements.

 

Your rights

Depending on where you live, you may have rights in relation to your personal information, including the right to request access to it, to request that it be corrected or deleted, and to receive a copy of it. These rights are not absolute and may apply only in certain circumstances.

You can exercise these rights by contacting us using the details below. We will not discriminate against you for exercising them. We may need to verify your identity before processing a request.

 

Complaints

If you have a complaint about how we handle your personal information, please contact us using the details below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection or privacy authority, including the Office of the Australian Information Commissioner.

 

International transfers

We may transfer, store, and process your personal information outside the country where you live. Where required, we rely on recognised transfer mechanisms to do so.

 

Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this website and update the "Last updated" date.

 

Contact

If you have questions about this Privacy Policy or would like to exercise any of your rights, contact us at hello@artaid.com.au or at 204/117 Kippax Street, Surry Hills, NSW, 2010, Australia.

Last updated: 8 July 2026